Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legal agreement between you ("Customer," "you," or "your") and Aurora Coach ("Aurora Coach," "we," "us," or "our") governing your use of the Aurora Coach AI-powered team coaching platform and related services (the "Service"). Services under these Terms are not for consumer use.

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Data Processing Agreement.

If you register using an email address belonging to your employer or another organization, or are otherwise entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, and that entity will be the Customer.

2. Service Description

2.1 Aurora Coach Platform

Aurora Coach provides an AI-powered team coaching platform designed to improve team performance, productivity, and professional development. Our Service includes:

• Coaching Sessions and Check-Ins: Personalized AI coaching conversations for individual team members
• Team-level Insights: AI-powered analytics on team health, strengths, and growth opportunities
• Insights into Actions: Practical improvement suggestions based on team context and industry best practices
• Leadership Overview: Organizational visibility across teams and capabilities
• Customer support and documentation

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Service at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuance of the Service.

2.3 Beta Features

We may offer beta or experimental features that are provided "as is" without warranty. Beta features may be modified or discontinued without notice. Notwithstanding any other provision of this Agreement, Aurora Coach's total liability for any beta or free features shall not exceed €100.

3. Eligibility and Registration

3.1 Eligibility Requirements

To use our Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into contracts
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information

3.2 Organizational Responsibility and Governance

As Aurora Coach is a business-to-business service, the subscribing organization is responsible for:

• Ensuring compliance with these Terms by all authorized users
• Maintaining appropriate data governance and privacy policies
• Managing team member access and permissions
• Ensuring all users understand and comply with your organization's policies regarding AI coaching tools

Individual Use Limitation: If an individual signs up without representing an organization, they acknowledge they are entering into this agreement in a business capacity and accept the same responsibilities as an organizational subscriber.

4. Subscription and Billing

4.1 Subscription Plans

Aurora Coach offers various subscription plans with different features and usage limits. Current pricing and plan details are available on our pricing page. All prices are displayed exclusive of applicable VAT, which is calculated at checkout based on your location.

4.2 Payment Processing

All payment processing, billing, and subscription management is handled by our third-party payment processor. By subscribing to Aurora Coach, you agree to our payment processor's terms of service. See our Sub-processors page for current providers and links to their terms.

• Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis
• Automatic Renewal: Your subscription automatically renews at the end of each billing period unless cancelled
• Payment Methods: We accept major credit cards and other payment methods supported by our payment processor in your region
• Failed Payments: Our payment processor will automatically retry failed payments for up to 7 days. If payment cannot be collected, your subscription will be suspended until payment is resolved
• Billing Management: You can view invoices, update payment methods, and manage your subscription through the billing portal accessible from your Aurora Coach account

4.3 Payment Currency

All payments are processed in Euros (EUR). If your payment method is in a different currency, your bank or payment processor may apply currency conversion fees. Aurora Coach is not responsible for exchange rate fluctuations or conversion fees.

4.4 Annual Price Adjustments

Beginning with the second anniversary of your subscription, we may adjust subscription fees annually:

• Maximum Increase: Annual adjustments will not exceed 10% per year
• Notice Period: Price adjustments will be communicated at least 60 days before taking effect
• Cancellation Right: You may cancel without penalty if you do not accept a price adjustment, provided you cancel before the adjustment takes effect

4.5 Cancellation and Refunds

• Cancellation: You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of your current billing period
• Refund Policy: We do not provide refunds for partial billing periods
• Free Trials: If offered, free trial terms are specified at signup. Trials may be cancelled anytime without charge

4.6 Usage Limits

Each subscription plan includes specific usage limits (number of users, teams, etc.). Usage is visible in your admin dashboard, and you will need to upgrade to add users beyond your plan limits.

4.7 Taxes

VAT and other applicable taxes are calculated and collected automatically by our payment processor based on your billing address:

• EU Business Customers: Provide a valid VAT number during checkout to apply reverse charge where applicable
• Invoices: VAT-compliant invoices are automatically generated and available through the billing portal
• Tax Responsibility: You remain responsible for any taxes not collected by our payment processor

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Service only for legitimate business purposes in accordance with these Terms and applicable laws.

5.2 Prohibited Activities

You may not:

• Use the Service for any unlawful purpose or in violation of any regulations
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any systems or data
• Use the Service to spam, harass, or harm others
• Upload malicious code, viruses, or other harmful content
• Violate any third-party intellectual property rights
• Create competing products or services using our data or insights
• Share your account credentials or access with unauthorized users
• Use the Service in a way that could damage our reputation
• Use AI outputs, Service data, or insights gained from the Service to develop, train, or improve competing AI/ML models or services
• Use the Service for emotion recognition or biometric categorization of employees
• Represent AI-generated outputs as human-created or professionally vetted without disclosure

5.3 Content Standards

All content you upload or submit must be:

• Accurate and not misleading
• Your own or properly licensed
• Free from harmful or offensive material
• Compliant with applicable privacy and data protection laws

5.4 Enforcement

We reserve the right to investigate suspected violations and take appropriate action, including suspending or terminating accounts without prior notice.

6. Intellectual Property

6.1 Aurora Coach IP

Aurora Coach and its licensors own all rights, title, and interest in the Service, including:

• Software, algorithms, and AI models
• User interfaces and designs
• Trademarks, logos, and branding
• Documentation and training materials
• Aggregated and anonymized insights derived from usage data

6.2 License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term, subject to these Terms.

6.3 Your Content License

You grant us a worldwide, non-exclusive, royalty-free license to use, process, modify, and display your content for the following purposes:

Core Service Operations:

• Processing data to generate coaching insights and recommendations
• Storing, backing up, and maintaining your data securely
• Displaying your content within the Service interface
• Providing customer support and troubleshooting services

Product Development and Enhancement:

• Developing new features, tools, and capabilities for the Service
• Improving existing functionality and user experience
• Testing and optimizing service performance and reliability
• Training and improving Aurora Coach's proprietary AI models and algorithms using aggregated, anonymized data that cannot identify Customer, any individual user, or Customer's confidential business information
• Creating new products and services using aggregated, anonymized insights that cannot identify Customer or reveal Customer's confidential business information

Research and Analytics:

• Conducting research to advance team coaching methodologies and practices
• Creating aggregated, anonymized analytics and industry benchmarks
• Developing insights into team performance patterns and trends
• Publishing research findings and case studies (with anonymized data only)

Business Operations and Growth:

• Developing complementary tools and integrations
• Marketing our services through anonymized case studies and testimonials (identified case studies require Customer's prior written consent)
• Complying with legal obligations and regulatory requirements

Third-Party Service Providers:

• Sharing data with trusted third-party suppliers and service providers necessary to deliver the Service
• Enabling AI processing through third-party AI providers for coaching insights and analysis
• Utilizing cloud infrastructure providers for secure data storage and processing
• Working with integration partners to connect with your existing business tools
• Engaging specialized service providers for analytics, security, or compliance purposes

6.4 Feedback

Any feedback, suggestions, or ideas you provide about our Service may be used by us without restriction or compensation.

7. Data Ownership and Processing

7.1 Your Data

You retain ownership of all data you provide to our Service ("Customer Data"). We process Customer Data only as necessary to provide the Service.

7.2 Data Processing Agreement

For customers subject to the General Data Protection Regulation (GDPR), UK GDPR, or similar data protection laws, our Data Processing Agreement (DPA) governs our processing of personal data on your behalf. The DPA is incorporated into these Terms by reference and includes provisions regarding:

• Roles and responsibilities (Aurora Coach as Processor, Customer as Controller)
• Processing details, purposes, and categories of data
• Sub-processor authorization and list (see /subprocessors)
• International data transfers and safeguards
• Data subject rights assistance
• Security measures
• Data breach notification (without undue delay)
• Audit rights and compliance

7.3 Data Security and Backups

We implement appropriate technical and organizational measures to protect your data. We maintain regular backups, but you remain responsible for maintaining your own backup copies of critical data.

7.4 Data Portability

Upon request, we will provide your data in a standard, machine-readable format to facilitate migration to other services.

7.5 Data Deletion

Upon termination or at your request, we will delete your Customer Data according to our data retention policies and legal requirements.

8. AI Services and Limitations

8.1 AI Recommendations

Our AI coaching system provides recommendations based on data analysis and machine learning algorithms. These recommendations are:

• Suggestions, not professional advice
• Based on patterns and correlations, not guarantees
• Subject to limitations and potential errors
• Not a substitute for human judgment and expertise

8.2 Human Oversight

You acknowledge that:

• AI recommendations should be evaluated by qualified humans
• Final decisions remain your responsibility
• We cannot guarantee the accuracy or completeness of AI insights
• You have the right to human review of automated decisions

8.3 AI Model Training

Our commitments regarding AI model training are detailed in Section 6.3 (Your Content License) and our Data Processing Agreement. In summary:

• Third-party AI providers do not train on your data and do not retain it after processing
• Aurora Coach may only train its proprietary models on aggregated, anonymized data that cannot identify you

See our Sub-processor List for current AI providers and their data practices.

8.4 Bias and Fairness

We strive to develop fair and unbiased AI systems but cannot guarantee that our algorithms are completely free from bias. AI systems may exhibit unintended biases based on training data or algorithmic design. We encourage feedback on potential bias issues through our feedback system or by contacting support.

9. Service Availability

9.1 Uptime Commitment

We strive to maintain high Service availability but do not guarantee uninterrupted service. Planned maintenance will be scheduled during low-usage periods when possible.

9.2 Service Level Agreement

Enterprise customers may be eligible for Service Level Agreements with specific uptime guarantees and remedies. Contact our sales team for details.

9.3 Force Majeure

We are not liable for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures.

10. Termination

10.1 Termination by You

You may terminate your subscription at any time through our payment processor's billing portal. Termination is fully automated and will be effective at the end of your current billing period. You will retain access to the Service until the end of your paid term.

10.2 Termination by Us

We may terminate or suspend your account:

• For violation of these Terms
• For non-payment of fees after applicable grace periods
• For extended periods of inactivity on unpaid accounts only (paying customers may remain inactive without penalty)
• If required by law, regulation, or court order
• At our discretion with 30 days advance notice for material business reasons

10.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• You remain liable for all charges incurred before termination
• We will delete your data according to our retention policies
• Sections 6 (Intellectual Property), 7 (Data Ownership), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution), 15 (Confidentiality), and 16 (General Provisions) shall survive termination

10.4 Data Retrieval

For 30 days after termination, you may request export of your data. After this period, data may be permanently deleted.

11. Disclaimers

11.1 Service Disclaimers

We disclaim all warranties regarding:

• Uninterrupted or error-free operation
• Accuracy or completeness of AI recommendations
• Results or outcomes from using the Service
• Third-party integrations and external services
• Security against all possible threats

11.2 Professional Service Limitations

Aurora Coach is a software platform that does not constitute professional consulting, management advisory services, or expert professional advice. You acknowledge that:

• Aurora Coach personnel are not acting as professional consultants or advisors to your organization
• AI-generated coaching recommendations do not constitute professional management consulting advice
• You remain solely responsible for all business decisions and their implementation
• No attorney-client, consultant-client, or similar professional relationship is established
• You should consult qualified professionals before implementing any significant organizational changes based on Service recommendations

11.3 AI Technology Limitations

Aurora Coach utilizes artificial intelligence technology that has inherent limitations. You acknowledge and agree that:

• AI recommendations are generated by large language models (LLMs), machine learning algorithms, and other AI technologies that may contain errors, biases, or inaccuracies
• AI outputs may include hallucinated or fabricated information that appears authoritative but is incorrect
• AI models have knowledge cutoff dates and may not reflect recent developments or best practices
• AI recommendations are based on training data that may not represent all possible scenarios or cultural contexts
• The Service cannot guarantee that AI recommendations are suitable for your specific organizational culture, industry, or regulatory environment
• All AI-generated content should be reviewed, validated, and adapted by qualified human professionals before implementation

11.4 Third-Party AI Service Dependencies

The Service relies on third-party artificial intelligence services. See our Sub-processors page for current AI providers. You acknowledge that:

• Third-party AI services are subject to their own terms, limitations, and availability
• We cannot guarantee the accuracy, reliability, or availability of third-party AI services
• Third-party AI service outages or changes may affect Service functionality
• Data processed by third-party AI services is subject to their privacy policies and data handling practices
• We are not responsible for the performance, security, or compliance of third-party AI services

11.5 Data Accuracy and Integration Limitations

We disclaim all warranties regarding:

• Accuracy, completeness, or timeliness of data processed by the Service
• Compatibility or reliability of integrations with third-party platforms (when available)
• Data synchronization accuracy between the Service and integrated platforms
• Business continuity during integration maintenance or updates
• Compliance of integrated data with your organization's data governance policies

11.6 EU AI Act Compliance

11.6.1 Privacy-Preserving Architecture

Aurora Coach is designed with privacy-preserving architecture that separates team-level analytics from individual coaching:

• (a) Team Analytics. Performance metrics, benchmarks, and engagement data visible to organizational administrators are aggregated at the team level. These analytics do not identify, score, profile, or evaluate individual employees.
• (b) Individual Coaching. AI coaching interactions between individual users and the system are confidential and not visible to managers, administrators, or other users. While the AI system may analyze individual inputs to generate aggregated team-level insights, no individual's specific coaching content, responses, or conversations are ever disclosed to other users or included in team reports in identifiable form.

11.6.2 AI System Classification

Based on this architecture, Aurora Coach is not designed or intended to function as a "high-risk AI system" under Regulation (EU) 2024/1689 (EU AI Act) Annex III, Category 4 (Employment, workers management and access to self-employment). Specifically, the Service does not:

• Monitor or evaluate the performance or behaviour of identified individual natural persons in employment relationships
• Make or substantially influence decisions affecting the terms of work-related relationships of identified individuals
• Allocate tasks to identified individuals based on individual behaviour, traits, or characteristics
• Profile identified natural persons for employment-related purposes

The Service provides preparatory information for team-level improvement and confidential self-directed coaching for individuals.

11.6.3 Customer Obligations

To maintain this classification, Customer agrees to:

• Use team-level analytics for team improvement purposes only
• Not use Service outputs as the sole or primary basis for individual employment decisions including hiring, termination, promotion, compensation adjustments, or disciplinary action against specific identified individuals
• Not implement processes that aggregate individual coaching data or circumvent the privacy-preserving design
• Ensure that any individual coaching participation is voluntary and not used as a performance metric

11.6.4 Transparency and Documentation

Upon reasonable request, we will provide:

• Information about AI system operation and data flows
• Documentation of our risk classification assessment
• Details of human oversight measures and accuracy limitations
• Information about third-party AI providers and their data practices

Such requests should be directed to [email protected].

11.6.5 Regulatory Changes

AI regulation is evolving. If future regulatory guidance or enforcement changes the classification analysis above, we will notify affected customers and work with you to implement any required compliance measures.

11.7 User Testing and Beta Service Limitations

Aurora Coach is provided as a software tool for informational and analytical purposes only. You acknowledge that:

• The Service is designed for data analysis and pattern identification, not for making business decisions
• All outputs are suggestions for human consideration and should be independently verified
• You are solely responsible for evaluating the applicability of any insights to your specific situation
• No business outcomes or performance improvements are guaranteed or implied
• The Service may contain experimental features that should be used with caution in production environments

11.8 Small and Medium Enterprise Protections

For customers qualifying as small or medium enterprises under applicable law:

• Certain warranty disclaimers and liability limitations may not apply to the extent prohibited by local consumer protection regulations
• You may have additional cancellation rights under applicable consumer protection laws
• This section does not expand our liability beyond what is required by mandatory local law

11.9 Team Decision-Making Authority and Responsibility

Aurora Coach Design Philosophy. Aurora Coach is designed to empower teams with recommendations and insights while preserving team autonomy. Teams retain full decision-making authority over whether, when, and how to implement any recommendations.

Customer Decision-Making Authority. As the Customer, you and your teams control:

• Which recommendations to implement, modify, or ignore
• How to adapt recommendations to your specific context
• Timing and methodology of any changes
• Integration with your existing processes and culture

Outcome Responsibility. Because you retain decision-making authority, you are responsible for the outcomes of decisions you make based on Service recommendations. Aurora Coach does not make decisions for your organization.

No Substitute for Judgment. AI recommendations require human evaluation, validation, and adaptation. Your teams' knowledge, experience, and judgment remain essential for successful implementation.

11.10 Third-Party Content and Services

We are not responsible for third-party content, services, or integrations accessed through our Service, including but not limited to their accuracy, reliability, security, or compliance with applicable laws.

12. Limitation of Liability

12.1 Limitation of Liability Cap

Subject to Section 12.3, each party's total aggregate liability arising out of or related to these Terms or the Service shall not exceed the fees paid by Customer to Aurora Coach in the twelve (12) months immediately preceding the claim.

12.2 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business opportunities, or goodwill
• Loss of or damage to data (except direct costs of data recovery where Aurora Coach is responsible for the loss)
• Business interruption or loss of anticipated savings
• Costs of substitute services

These exclusions apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if the party has been advised of the possibility of such damages.

12.3 Exceptions - Liability Not Limited

Nothing in these Terms limits or excludes either party's liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Any liability that cannot be limited or excluded under applicable law

13. Indemnification

13.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Aurora Coach from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of the Service
• Your violation of applicable laws
• Infringement of third-party rights by your content
• Your negligence or willful misconduct

13.2 Our Indemnification

We will indemnify you against claims that our Service infringes valid third-party intellectual property rights, subject to:

• Prompt written notice of the claim
• Our control of the defense and settlement
• Your reasonable cooperation
• Your compliance with these Terms

13.3 Indemnification Exceptions

Aurora Coach's indemnification obligations under Section 13.2 do not apply to the extent a claim arises from:

• Customer Data or content you provide to the Service
• Your use of the Service in violation of these Terms or applicable law
• Your continued use of the Service after being notified of an alleged infringement and provided with a non-infringing alternative
• Your use of Service outputs in combination with third-party materials, where the combination causes the infringement
• AI-generated outputs, including allegations that such outputs infringe third-party intellectual property rights. As stated in Section 8, you are responsible for evaluating AI outputs before use.

13.4 Infringement Mitigation

If Aurora Coach receives notice of an infringement claim, or believes the Service may infringe third-party intellectual property rights, Aurora Coach may at its option and expense:

• Procure the right for you to continue using the Service
• Modify the Service to make it non-infringing while maintaining substantially equivalent functionality
• If neither of the above options is commercially reasonable, terminate the affected subscription and refund any pre-paid fees for the terminated portion of the subscription term

This Section 13 states Aurora Coach's entire liability and your exclusive remedy for any intellectual property infringement claims.

14. Dispute Resolution

14.1 Good Faith Resolution Requirement

Before pursuing any liability claim or formal dispute resolution, the parties agree to:

• Provide written notice of the issue with reasonable detail
• Engage in good faith discussions to identify and implement appropriate remedies
• Allow at least 30 days for resolution efforts
• Consider commercially reasonable alternatives including service credits, process improvements, or other mutually acceptable solutions

This good faith resolution process is a prerequisite to any formal claim under these Terms.

14.2 Governing Law and Jurisdiction

Governing Law. These Terms are governed by the laws of Sweden, without regard to its conflict of laws principles.

CISG Exclusion. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms or any transaction contemplated by these Terms.

14.3 Court Proceedings

• Exclusive Jurisdiction: Stockholm District Court (Stockholms tingsrätt) has exclusive jurisdiction over all disputes
• Applicable Law: Swedish law governs these Terms and any disputes, supplemented by applicable EU directives and regulations
• Language: Proceedings may be conducted in Swedish or English as determined by the court
• Costs: Court costs and attorney fees will be allocated according to Swedish procedural rules

14.4 Individual Claims Only

To the extent permitted under Swedish and EU law, you agree that:

• Claims will be brought individually and not as part of class actions or group proceedings
• You waive any right to participate in class actions where such waiver is legally permissible
• Each party bears its own legal costs unless otherwise ordered by the court

15. Confidentiality

15.1 Definition

"Confidential Information" means information disclosed by one party to the other under this Agreement that is designated as confidential or that reasonably should be understood to be confidential given its nature and circumstances of disclosure. Aurora Coach's Confidential Information includes technical and performance information about the Service. Customer's Confidential Information includes Customer Data.

15.2 Obligations

The receiving party must: (a) hold the disclosing party's Confidential Information in confidence; (b) not disclose it to third parties except as permitted in this Agreement; and (c) use it only to fulfill obligations or exercise rights under this Agreement. Disclosure is permitted to employees, contractors, and agents with a need to know who are bound by confidentiality obligations at least as protective as this section.

15.3 Exclusions

Confidentiality obligations do not apply to information that:

• Becomes publicly available through no fault of the receiving party
• Was known to the receiving party before disclosure
• Is received from a third party without breach of confidentiality
• Is independently developed without using the disclosing party's Confidential Information

15.4 Compelled Disclosure

The receiving party may disclose Confidential Information if required by law, provided it gives the disclosing party reasonable notice (if permitted) and cooperates in seeking confidential treatment.

15.5 Remedies

Unauthorized disclosure may cause irreparable harm. Either party may seek equitable relief in addition to other remedies.

15.6 Breach Notification

Customer must notify Aurora Coach immediately upon becoming aware of any unauthorized access to account credentials or suspected security breach affecting the Service.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Data Processing Agreement and any applicable Service Level Agreements, constitute the entire agreement between you and Aurora Coach.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16.3 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

16.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16.5 Updates to Terms

We may update these Terms by:

• Posting updated Terms on our website
• Providing email notice of material changes
• Requiring acceptance of new Terms for continued use
• Giving 30 days notice for material changes affecting your rights

16.6 Contact Information

Questions about these Terms should be directed to:

• Email: [email protected]
• Address: Olanders Väg 2, 813 40 Torsåker, Sweden

16.7 Subcontractors

Aurora Coach may use subcontractors to perform its obligations under this Agreement, including but not limited to cloud infrastructure providers, payment processors, and AI service providers. Aurora Coach remains responsible for the performance of its subcontractors and their compliance with the terms of this Agreement.

16.8 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship between the parties.

16.9 Publicity

Customer grants Aurora Coach the right to identify Customer as a user of the Service in marketing materials, including use of Customer's name and logo. Customer may withdraw this permission at any time by providing written notice to [email protected].

17. Export Compliance

The Service incorporates technology subject to U.S. and EU export controls. Customer may not export or provide access to the Service to persons, entities, or countries where prohibited under U.S., EU, or other applicable law. This includes (a) U.S. or EU embargoed countries, and (b) persons or entities on the U.S. Treasury Department's Specially Designated Nationals List, the U.S. Commerce Department's Denied Persons List or Entity List, the EU Consolidated Financial Sanctions List, or any other applicable restricted party list. Customer represents that neither Customer nor any of its users is located in any such country or listed on any such list.